FAQ

THE WAVE EXPERIENCE

What is The Wave Experience?

We invite you to fall in love with Chile. This is not just a regular surf trip; this is a life changing experience. Every route is a holistic journey that combines powerful waves with enchanted surf towns, breathtaking landscapes, amazing food and great people.

 

We know our country and we want to give you the chance to enjoy it throw our “local” knowledge, but in a high-end level. Small group trips, focus on surf and SUP, where you can bring your partner, your best friends, a group of friends or travel by yourself. Just pick the route and it’s all in our hands.

 

This is a journey for people that shares the same passions. You will have the time of your live immersing yourself in our pristine nature, practicing your favorite activities and resting by night in boutique & sustainable hotels. Sounds good, right?

Find out more about us in our Facebook Page.

What is so cool about Chile?

Chile has many different adventures to offer: starwatching in the driest desert in the world, consistent and infinite surf spots, millennial glaciers, enchanted forests, our cool and breathtaking Patagonia and lakes located at the foot of massive volcanoes. It has islands full of legends, charming little surf towns, winemaking traditions, amazing seafood from the cold Pacific Ocean and the modern and accessible capital of Santiago.

 

But, there is something enigmatic and super cool about this country: Chile has wide-open natural landscapes, but you can also find this openness in the Chilean people. The feeling of being alive floods over you in these wide-open spaces in Chile. Here you can get in touch with nature, ride the most unbelievable waves and set out to explore pristine areas. The people of Chile will also pleasantly surprise you with their kindness and hospitality. This will be a completely new experience in a place where you will feel at peace.

 

Come to Chile, you will love it.

ROUTES

What will the itinerary of the event look like?

Once I booked my trip, when will I receive the arrival document?

You will receive an e-mail confirmation as soon as you make your booking and pay the initial 60% of the total fee. After that, 30 days before your trip you will receive another e-mail with information about your trip and reminding you to make the last payment of the booking (40%). Once that payment is done, your booking will be ready. You will be personally contacted 15 days before your trip to check the last details. If you have any questions, please send us an e-mail.

What activities can I do in each location?

The Wave Experience is a sports journey, so every location has been chosen for its qualities to practice outdoors sports. Please check the routes to see which route fits your needs. The End of The World Surfing is about surf and SUP, but you also can enjoy hiking, surf yoga, landscape & nature photography and more.

Also, our team will be travelling with you to make the best of this trip, and they can inform you of other activities and places to see in each location.

Do I need an advance level in this sports to join this trips?

No, no matter what your level is, you will be able to enjoy this journey, there is going to be activities thought for advance level and beginners. We would love if you come and learn with us.

Are surf lessons included?

No, surf lessons are paid separately but we can arrange lesson with certified teachers in each location for you. It is included a guide that will go surfing with you and show you the best spots.

What should I pack?

The weather is very diverse from north to south. Winter runs from June to August and summer from December to February. For every route, we suggest you to bring waterproof and cold weather clothing, especially for Patagonia.

The surf town of Pichilemu ( central Chile) is hot during summer but cold during winter.

For water sports, wetsuits and booties are included, but if you want to bring your own you will need 4/3 mm. If you are not at all used to cold water, we recommend a 5/4/3 mm wetsuit.

The average temperature of the water is 14ºC / 57ºF.

Check the weather conditions in this link before your departure.

I need to leave early from the trip, is this possible?

If you want to leave early is up to you, we can help you arrange transport back to the meeting point but it will be an extra cost for you.

What travel documents are required to enter Chile?

This is dependent on your nationality and the country you live in. Check this information with your Chilean embassy.

What currencies are accepted in Chile?

Chile uses the Chilean peso.

What outlets or voltage supply you have in Chile?

In Chile, the power sockets use are of type C and L. The standard voltage is 220 V and the standard frequency is 50 Hz.

What happens if I cannot make it on time for the departure date?

Since we are going to be travelling in group we cannot wait if you get delayed, for everyone’s comfort we will try to be as punctual as possible. If you have any problems with your flight we can arrange another transport to meet the group but this means an extra cost, and please let us know as soon as you can if you have any problems with the arrival.

Do you have any age restrictions?

No, there are no age restrictions but the average age is between 30 and 45 years old.

Does my luggage have a weight limit?

No, but remember that we are going to be moving a lot, so pack smart. Of course, you can bring your sports gear.

Can we buy flights through you?

No, we don’t provide that service.

THE END OF THE WORLD SURFING ROUTE

How is surfing in Central Chile?

This goofy footer’s paradise has been increasingly in the global spotlight for its consistency waves year round, world class lefts and uncrowded spots (more to the southern coastline).

 

Central Chile features the country’s best and most popular spots for surfing and SUP surfing (Pichilemu, Punta de Lobos, Curanipe, Pullay, Cobquecura and Buchupureo, among others). It is also renowned for its incredible spots for windsurfing and kitesurfing in towns like Matanzas, Llico and Pichidangui, because of the powerful and steady winds.

 

The central region has more crowds and surf facilities than other parts of this country, thanks to its proximity to Santiago. Pichilemu is the highlight in the VI Region, as one of the primary surfing destination in Chile, with three beaches nearby for different skill level:

La Puntilla (The Point):  The long line-up has treated many to the longest rides in Chile. Massive currents and cold water.

Infiernillo (Little Inferno): a rocky point where a very hard left and tubular wave runs.

Punta de Lobos (Wolves Point): ranks as the most consistent break in all Chile.

 

In the VII region of Chile (Maule), you will find different and unique surf spots, commonly uncrowded.

Llico: a rugged little seaside town perched on the edge of an exposed sandy beach with powerful waves. A windy spot, perfect also for windsurf and kitesurf.

Curanipe: A magical country town with uncrowded surf spots, where 30ft lefts have been ridden.

Buchupureo: A hidden gem, this town offers a standout break with La Boca, grooming the sand into long lefts.

What about the lakes for SUPing?

Stand Up Paddle paradise, the central region of Chile has a variety of rivers, lakes and surf spots to paddle board.

When do I have to arrive on the first day?

We recommend you to get to Santiago the day before day one. We like to make the most of the day so we will start early every day. On day 1, we will meet at 8 am in the meeting point, to enjoy a light breakfast and get to know each other before hitting south to the beach towns.

At what time, we will be back to Santiago the last day (day 9)?

We will be back around 6 pm, so we recommend you to stay that night in Santiago as well.

What airport should I fly in?

Santiago International Airport (SCL).

Will you offer transfers from the airport to my hotel in Santiago?

No, but we can give you the information about transfers upon request.

Can you recommend any hotels in Santiago?

We are not currently working with any hotels in Santiago, but in the meantime, we can recommend to search for hotels near Las Condes and Providencia districts. If you need more information or guidance about where to stay in Santiago, send us an e-mail.

Is the transport to other activities -that are not included in The Wave experience Program- included?

No, only the transport to The Wave Experience activities are included, so check the program and, if you want to do something else, you should arrange your own transportation.

How many people will be in the group?

The groups are from 6 to 14 people.

MEALS

Is alcohol included in the price?

No. Alcohol is not provided by us but you can buy your own drinks at every restaurant and hotel in each location.

Is food and drink included? What kind of food?

Every meal during the trip is included. Keep in mind that food is part of the experience so every restaurant and hotel restaurant has been specially picked for its quality. You will experience Chilean cuisine with fresh products from our coastline, keeping it classy and simple. Remember that alcohol is not included.

I have a food allergy; can you arrange an especial menu for me?

Yes, we will contact you 15 days before the trip and we will ask you if you have a food allergy. We can arrange and serve special meals for people who suffer from food allergies.

BOOKING AND CANCELLATION POLICY

After making the booking, when do I need to pay?

To make a reservation you will need to pay for 60% of the trip, once that payment is done then your booking is confirmed, you must pay for the other 40% 30 days in advance before your trip. You will be reminded of this payment by us, if you fail to make the second payment you will risk your booking.

 

If you are not going to be able to make it to the trip, the cancellation policy is once the payment is done is non refundable.

I cannot view your website properly, what is the problem?

Most people have issues if they are using an old version of Internet Explorer, so please try Google Chrome or Firefox instead.

When is the latest I can book?

The latest you will be able to make a booking is one month prior to the trip. Keep in mind that bookings fill quickly so we recommend bookings in advance.

Is there any security deposit I must make?

No.

PAYMENT

My payment shows as failed/pending; what should I do?

If it says failed/pending it means that the payment has not and will not go through. First, please try to pay from another browser. Google Chrome is most compatible. If your payment is still declined, please contact your bank to check the following:

 

  1. Not enough funds in the account.
  2. Maximum daily limit set by the bank for a transaction.
  3. Default block on international transfers – check your bank to ensure they allow international transfers with your card.

What will happen if the first instalment does not get paid on time?

Your booking will get cancelled if we do not receive the first instalment within the required time limit.

The same applies for all other instalments.

Where do I pay?

Once you chose your route and your type of accommodation, you will have a resume of your booking. Then, you can choose your payment method and finish the booking.

What additional costs can I expect on site?

Flights to Chile

Transport from / to the Santiago International Airport

Accommodation in Santiago

Transport from / to the meeting point in Santiago

Alcoholic drinks

Meals besides breakfast, lunch and dinner.

Equipment rental (Surf board, SUP, Windsurf and Kitesurf)

Surf / SUP lessons

Staff tips

Travel insurance

Other activities that are not included in The Wave Experience Program.

Should I pay in USD or EUR?

Please note that the default invoice price is in USD. If you choose to pay with other currency the price listed may change depending on fluctuations in exchange rates including the internal exchange rate. For this reason, you are advised to pay in USD.

Do I have to pay a card fee when I pay my invoice?

Yes, but it depends on the card you use (Visa, Mastercard, etc) and the payment method, the fee will be informed to you once you choose your type of payment.